Elements and Performance Criteria
- Receive reservation request.
- Record details of reservation.
- Record customer details against reservation to allow correct interpretation by other operational personnel.
- Enhance customer service and operational efficiency by using available customer profile or history.
- Record any special requests.
- Confirm all details with customer, and then confirm their understanding and agreement.
- File reservation according to system and procedural requirements and provide customer with reference code.
- Prepare and issue documents tailored to customer reservation.
- Update reservations.
- Advise others of reservation details.